CUSTOMER COMMUNICATION, CLARIFIED

Make every
customer moment
feel considered.

Intercom gives focused teams one intelligent home for conversations, knowledge, and the next thoughtful action.

Create your workspace ↗Try the live widget ↓
2 channelsOne shared inboxReal timeFrom visitor to teammateAI-assistedWhen context matters
iIntercom
Live updates
INBOXGood afternoon, Shivam.
Open 8All channels⌄Search conversations
R
Riya Kapoor CHATCan I change the billing contact?
Needs a reply
A
Aarav Menon EMAILRe: Exporting our members
Assigned to you
M
Meera Shah CHATThe invite link has expired
2 min ago
Riya is typing…Ask AI to summarise ↗
✦
THREAD BRIEFBilling contact change

Riya needs a new owner assigned before Friday’s renewal.

“I can help with that.”

Customer chat · now
LIVE CHAT✦THREADED EMAIL✦KNOWLEDGE BASE✦AI BRIEFS✦REAL-TIME INBOX✦LIVE CHAT✦THREADED EMAIL
01 — THE PRODUCT

One steady surface
for the work that
moves a customer forward.

New chat Riya Kapoor
New email Export request
Assigned to you Just now
ONE PLACE TO RESPOND

Every customer signal, shaped into a next step.

Live chat and email arrive in the same calm, accountable inbox. Route work to the right person, protect focus with snooze, and keep the full customer story close by.

  • ✓Real-time chat, typing, presence, and read receipts
  • ✓Threaded email with normal reply behaviour
  • ✓Assignments, SLAs, saved replies, and contact history
02 — CHANNELS

Meet customers
where they already are.

A lightweight widget for any site. An inbox that treats email like email. Both arrive with the context your team needs.

01
Message us

Hi there — how can we help?

I have a question about my team plan.
Knowledge suggestions appear as they type.

Live chat that remembers.

Install with one script tag. Visitors return to the same conversation, while your team sees their complete history.

Open the widget demo ↗
02
←Re: Exporting members⋯

Hi Aarav,

I’ve prepared the export and added the columns you requested.

— Shivam

Delivered · Thread preserved

Email, without the blind spots.

Incoming mail lands beside chat. Replies keep Message-ID headers and customers receive a normal, familiar email.

Set up a workspace ↗
03 — THE OPERATING LAYER

Designed for the things you should never have to chase.

Make ownership visible. Keep a pulse on service quality. Connect the rest of your stack when a conversation becomes more than a conversation.

↗Team ownership

Invite admins and agents, assign work, and make hand-offs explicit.

◷SLA awareness

Track first responses and resolutions before a customer has to ask.

⌘Developer-ready

Webhook delivery, encrypted secrets, API tokens, and domain controls.

⌁Contact context

See their past conversations, last seen activity, and the path that led here.

YOUR NEXT CONVERSATION STARTS HERE

Build the kind of
support people remember.

Create a workspace, invite your team, and turn a blank inbox into a customer operation that feels remarkably human.

Create your workspace ↗